Located in Glen Iris & Mornington

ELITE TENNIS ACADEMY

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COACHING POLICY

Coaching Fees / Invoices


- All classes will be invoiced on a term basis (unless attending a casual lesson).


- Invoice fees must be paid "in full" by the due date on the invoice or late fees will apply.


- Any invoices not paid by the due date will incur a 10% late fee.


- Any invoices that are not paid 7 days after the due date will result in suspension (students being removed from the class) immediately, until all fees are paid in full (this may result in the loss of position - day/time).


- Any fees that incurred by ETA for using a debt recovery agency, and/or court fees, will be the liability of the client & will be added to the outstanding invoice total.



Extreme Heat Policy


We follow the Tennis Australia Guidelines when it comes to Extreme Heat Policy:


- The temperature will be checked and viewed on the official BOM website every 30mins, and this will be readings we use to determine / enforce the heat policy.


- When the temperature at the centre is between 30o and 36o, programs and lessons will be modified by the coach, to ensure the health and safety of the players is maintained.


- If the temperature at the centre is above 36o, all lessons will be cancelled and a make up will be awarded. In this case, you will receive a text message from either your coach or the office, notifying you of this. If you do not receive a message, this means the lessons will still be going ahead.


- If the lesson is still conducted and the client chooses not to attend, a make up is not awarded.



Wet Weather Policy


- When the lesson can not go forward due to wet weather, you will be notified by either your coach or the office via text message. If you do not receive a message, this means lessons will still be going ahead.


- If the lesson is still conducted and the client chooses not to attend, a make up is not awarded.



Refund/Credit Policy


- We do not offer refunds under any circumstance, including change of mind.


- Credits for coaching programs only apply to exceptional circumstances for the client. These may include long-term injury or illness, extended school camps, personal tragedy etc.


- Credits ARE NOT offered in replacement of a make up lesson.



Coach Contact Numbers


If you are going to be absent from your lesson please ensure you let your coach know. 


Please find below all the coaches mobile numbers (our coaches prefer text message as they can not answer their phone on the court):

COACH CONTACT NUMBERS:


Alex B      0403 354 205


Alex P      0405 526 850


Emily       0411 223 762


Peter       TBA